Your privacy matters to us. This policy explains what personal information we collect through our website, how we use it, who we share it with, and the choices and rights you have.

1. Who we are

This Privacy Policy explains how Brokeredge Solutions Ltd. (“BrokerEdge Solutions”, “we”, “us” or “our”) collects, uses and protects personal information when you visit brokeredgesolutions.com (the “Website”), contact us, or ask about our services. We act as the controller of the personal information described in this policy.

You can reach us at any time at [email protected].

2. Information we collect

We collect only what we need to run the Website and respond to you:

• Information you give us. When you use our contact form, email, WhatsApp or LinkedIn, we receive your name, email address, phone number, city, state or province, postal code, company name and the contents of your message.
• Business information. Details about your brokerage or trading business that you choose to share so we can discuss our services.
• Technical information. When you browse the Website, we may collect your IP address, browser and device type, pages viewed, referring page and the date and time of your visit, through cookies and similar technologies.

Please do not send us passwords, payment card details, client funds information or other sensitive data through the Website or the contact form.

3. How we use your information

We use your information to:

• respond to your enquiries and arrange calls, desk reviews and proposals;
• provide, administer and improve our services and the Website;
• communicate with you about our services, where you have asked us to or where we have a legitimate business reason;
• keep the Website secure, prevent misuse and fix technical problems;
• understand how the Website is used, so we can improve it;
• meet our legal, regulatory and contractual obligations.

We do not sell your personal information.

4. Legal basis for using your information

Where data protection law requires a legal basis, we rely on: your consent (for example when you submit the contact form or accept optional cookies); our legitimate interests in running and promoting our business and keeping the Website secure; steps taken at your request before entering into a contract; and compliance with legal obligations. You can withdraw consent at any time.

5. Who we share it with

We share personal information only where needed and only with:

• service providers that help us run the Website and our business, such as website hosting, the contact form processor, email and messaging services, analytics and customer feedback tools;
• professional advisers such as lawyers, accountants and auditors;
• regulators, courts, law enforcement or other authorities, where the law requires or allows it;
• a buyer or successor, if our business is sold or reorganised.

These providers may only use your information to provide services to us, and must protect it.

6. International transfers

Some of our providers may process information outside your country or outside the European Economic Area. Where this happens, we take steps to make sure your information is protected, for example by using providers that apply recognised safeguards such as standard contractual clauses.

7. Cookies and analytics

The Website uses cookies and similar technologies. Essential cookies keep the Website working. Analytics cookies help us understand how visitors use the Website, for example through Google Analytics. You can control or delete cookies in your browser settings, and you can decline optional cookies where a cookie notice is shown. Blocking some cookies may affect how the Website works.

8. How long we keep it

We keep personal information only as long as we need it for the purposes in this policy, including to follow up on your enquiry, to maintain our business records and to meet legal requirements. When it is no longer needed, we delete or anonymise it.

9. How we protect it

We use reasonable technical and organisational measures to protect personal information, including access controls and secure connections. No online service is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to: access the personal information we hold about you; ask us to correct it; ask us to delete it; restrict or object to our use of it; receive a copy in a portable format; and withdraw consent at any time.

To use any of these rights, email [email protected]. We may need to confirm your identity first. If you are unhappy with how we handle your information, you also have the right to complain to your local data protection authority.

11. Links to other websites

The Website may link to other sites, such as LinkedIn. We are not responsible for their content or privacy practices, so please read their policies.

12. Children

The Website is intended for businesses and professionals. It is not directed at anyone under 18, and we do not knowingly collect information from children.

13. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date at the top. If a change is significant, we will make that clear on the Website.

14. Contact us

Questions about this policy or your personal information? Email [email protected].